Thailand

(Pono info)
Monday open hours sunday:
- 24.00 16.00 (same delivery)
- 16.00 24.00 (next day delivery)
Admin operational clock: 06.00 16.30
Order outside the shop 's operational clock, will be answered at 06: 00 (the next day)

Dispatch info:
1. Packing uses cardboard for out-of-town shipping.
2. Packing using styrofoam box for out-of-town delivery please click here https://shopee.co.id/Box-Styrofoam-i.252620748.5845479459
3. The shipment will be carried out using online ojek by gojek and grab (specifically in solo city).
4. The cost of spending will be paid by consumers.
5. The booking of ojek online is ordered by the pono party.

Info product refund
For claims related to pono products only for goods damaged by deliveries or there are goods that are not worth consumption, so we need some of the following information:
1. Photo of the product (max 1 hour after receiving the item)
2. Sending evidence of a payoff note
3. The refund or refund process will be carried out the day after the completion is declared valid max 2x24 hours
4. The complaint will be served at operational hours 06.00 16.00

If you have any questions, please contact us via a personal message on the pono account
Thank you and happy shopping: